Frequently Asked Questions
Everything you need to know about your next adventure with KEEN.
How do I find the right size for my KEEN shoes?
Most KEEN footwear runs true to size, but some of our performance hiking boots and sandals may fit more snugly. We recommend checking the 'Fit Tip' on the specific product page or using our printable size chart for the most accurate measurement.
What is the KEEN warranty policy?
We stand behind the quality of our products. KEEN offers a one-year warranty from the date of purchase against manufacturing defects in materials and workmanship. Please keep your receipt as proof of purchase to initiate a claim.
Are KEEN sandals machine washable?
Yes, many of our water sandals, like the Newport and Whisper, are machine washable. Use a gentle cycle with cold water and a mild detergent, then allow them to air dry away from direct heat or sunlight.
How long does shipping take and how much does it cost?
We offer standard ground shipping which typically arrives within 3-7 business days. Shipping is free on orders over a certain threshold, while expedited shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
If you are not 100% satisfied with your purchase, you can return your unworn items within 30 days of delivery for a full refund. We provide a prepaid shipping label for returns to make the process as easy as possible.
How do I clean and maintain my leather KEEN boots?
To maintain leather quality, we recommend using a soft brush or cloth to remove loose dirt. For deeper cleaning, use a leather cleaner and conditioner to prevent the material from drying out and cracking over time.